Best Western Plus Mentor-Cleveland Northeast

The breakfast was excellent. There was a good selection of hot items like bacon, sausage, eggs, waffles, etc. There was also a good selection of fruit and muffins. The hotel is clean and well maintained.

The staff were wonderful, especially the young lady at the front desk who checked us in/ out. My flight arrived much earlier than expected, and I was able to get into our room early. I was exhausted, so this was a great advantage. Everyone was very polite and accommodating. The room we chose had a large sofa where we enjoyed some food (we ordered out/ picked up) and watched college football on the sofa... until we napped. The housekeeping staff were great. They didn't disturb us from sleeping in and got the room straightened up while we were visiting my boyfriend's grandfather. All in all it was a very pleasant and relaxing stay.

Very well maintained inside, lovely outside, rooms were spacious, the suite was laid out nicely with the desk in the “living room” and separate from the main bedroom. This allowed me to work late without disturbing my husband.

The lobby and throughout the hotel were inviting, charming, and tastefully decorated. It brought us back in time. Breakfast was good; We could only utilize the breakfast area once during our stay. It was also welcoming. We loved the coffee set-up in the lobby area. Room service was great.

Hotel was convenient to where we needed to be and there were plenty of dining options. Spouse is an early riser, checked out the breakfast buffet (located in the lower level - accessible by elevator). Standard Buffett breakfast offerings. Staff was friendly.